Updating ViSi Commander License Key

Assumption: You are the IT System Administrator with permissions and access to the database and application server. You have received a new license key from the vendor (MathCraft Security Technologies, Inc.)

1. Launch services.msc on the app server.
2. Stop ViSiCommander service.
3. Navigate to ViSiCmdrTC\visicmdr\logs directory and delete all the log files there.
4. Launch SQL Management Studio (remotely or on the database server).
5. Copy the SQL statement below and replace the text MyLicenseKey with the license key provided to you and replace the text MyCompanyName with the company name provided to you.
   
   Note: If the company name doesn't match our licensing manager, the license key will not work.
   

   USE VISICMDR
   GO
   
   UPDATE DB.LICENSE SET CMPNY_NME = 'MyCompanyName', LICENSE_KEY = CONVERT(VARBINARY(256), 'MyLicenseKey')
   GO

6. Launch services.msc on the app server.
7. Start ViSiCommander service.

Note: If you have any issues with the license key after following the steps above, please submit a ticket via the Customer Service Portal. Our Business/Accounting team won't be able to assist with the technical issue.