System Requirements (On-Prem Customers)

PROPRIETARY

This article is subject to change without notice, typically twice a year.
We will make every effort to retain previous versions for comparison purposes.

Customers are expected to maintain a non-production environment alongside their production environment.

Supported Operating System	Windows Server 2016 (x64) [Existing Customers ONLY] Windows Server 2019 (x64) Windows Server 2022 (x64)
Supported SQL Server	SQL Server 2017 (Standard or Enterprise) [Existing Customers ONLY] SQL Server 2019 (Standard or Enterprise) SQL Server 2022 (Standard or Enterprise) Note: SQLCMD must be enabled and functional on the server. Note: SQL Server Reporting Services (SSRS) requires its own licensing. We do not support the Evaluation or Developer editions of SSRS. SSRS must be properly licensed before deployment. SQL Server Reporting Services 2017 [Existing Customers ONLY] SQL Server Reporting Services 2019 SQL Server Reporting Services 2022
Windows Features and Ports	IIS Oracle JDK8 or JRE8 [Click here for OpenJDK compatibility] Port 1433 (for SQL Server) Port 443 (for Web Application) Port 80 or 443 (for SSRS) Note: We are testing our products with OpenJDK. Until an official statement is made here in the Customer Service Portal, we will not be supporting any other Java. Note: You may choose to configure SQL Server on a different port other than the default port.
Memory (RAM)	16 GB for Multi-Server Deployment 32 GB for Single Server Deployment
Initial Disk Space	25 GB for Multi-Server Deployment 50 GB for Single Server Deployment
DNS Entries	4 needed for Access Commander 1 needed for Portal Commander 1 needed for ViSi Commander
SSL Certificates	3 needed for Access Commander 1 needed for Portal Commander 1 needed for ViSi Commander Note: The customer is responsible for deploying SSL certificates for both IIS and SSRS, and for ensuring they are properly resolved in end users' browsers. Please note that SSL certificate troubleshooting is not included under the Support Agreement.
End User Operating System	Windows 10 [Existing Customers ONLY] Windows 11
End User Browser	Google Chrome (version 138 or later) Microsoft Edge (version 138 or later)
End User Java Runtime	Oracle JRE8 Note: The Java Runtime will only be needed for customers who are getting ViSi Commander and is needed only for the stations that will be checking-in and checking-out Visitors.