Knowledge base

Getting Familiar (2)

Familiarize yourself with MathCraft's Customer Service Portal

Overview (1)

• Overview of Customer Service Portal [CSP]

Business Hours & Company Holidays (2)

• Business Hours
• Company Holidays

Trust Center (4)

Get answers pertaining to CMMC, NIST, Security Best Practices and Security Vulnerabilities.

Frequently Asked Questions (FAQs) (5)

• Authentication / MFA / Single Sign On / Password Policies
• Business Continuity and Disaster Recovery Metrics
• Data Encryption and Storage

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Vulnerabilities (3)

• Vulnerability Reporting & Disclosure Policy
• Node.js Vulnerabilities
• Dashboard Vulnerabilities

Compliance (3)

• CMMC 2.0 Certification
• DoD CIO - FedRAMP Equivalency for CSPs Cloud Service Offerings
• Software Bill of Materials [SBOM)

Product End of Life [EOL] (3)

• End of Life [EOL]
• End of Life [EOL] - Access Commander
• End of Life [EOL] - Portal Commander

Cloud [Hosting with MathCraft] (1)

Our product(s) hosted and managed by us (MathCraft) in Azure Commercial or Azure Government.

Technical Topics [Cloud Customers] (4)

• HR Data Load [Cloud Customers]
• Inventory Processing [Cloud Customers]
• System Requirements [Cloud Customers]

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