Guidelines for Ticket Submission

Modified on Mon, May 6 at 1:38 PM

When submitting a ticket, follow the guidelines below to ensure it is not automatically considered as Spam.

Only one Issue/Question/Topic per ticket [No exceptions]

When submitting and/or replying to a ticket, DO NOT CC any MathCraft Personnel. CCing any MathCraft Personnel will automatically flag your ticket as Spam and its not recoverable by anyone.

For the Subject

  • DO NOT use the same subject name over and over again as the system will assume you are a bot trying to spam the system.

  • DO NOT use the Product Name as the Subject.

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