PROPRIETARY
Overview
Our products operate in hosted environments that are designed to provide both security and efficiency. Depending on whether you are in a multi-tenant or single-tenant environment, your options for time zone configuration will differ. This article explains these options in detail.
Multi-Tenant Environments
In a multi-tenant environment, multiple customers share the same compute resources, while still maintaining complete isolation and security of their data.
Limitation: Because resources are shared across tenants, the system cannot be customized to align with one customer’s preferred time zone.
Default Behavior: All system functions and timestamps within multi-tenant environments are standardized to ensure consistency.
Single-Tenant Environments
In a single-tenant environment, the customer has dedicated compute resources and control over time zone configuration.
Configuration Flexibility: Customers can select their preferred time zone to be applied across all products within their environment.
Future Changes: Customers may request to update their time zone configuration at a later date.
Important Note: Changes to time zone settings will not retroactively update existing records. All historical data will remain aligned with the original/previous time zone setting.